cba
Meet ChatIT, CBA's AI-enabled IT support chatbot built with Azure services
Answers ‘How do I...' questions, aids ticket and incident tracking.
Aug 22 2024 6:51AM
CBA is building digital twins of its money management in the app
Proof-of-concepts focused on personalising customer experiences in CommBank app.
May 14 2024 6:54AM
CBA changes its chief security officer
Oversees cyber security, fraud, physical security, and business resilience.
May 9 2024 10:47AM
CBA invites Microsoft closer on AI, cyber security
Expands work to cover more copilots, intelligence sharing.
Mar 11 2024 9:26AM
Government moves to expand SMS Sender ID registry
Consulting on whether scheme will be mandatory.
Feb 19 2024 12:34PM
CBA racks up "50-plus" GenAI use cases across the bank
Via experimentation environment set up last May.
Feb 14 2024 2:02PM
CBA requires layers of data to mount business case for more AI tools
Reveals metrics required to advance two Microsoft-powered ‘copilots’.
Feb 8 2024 7:05AM
CBA backs GitHub automations to get new features to customers faster
Adopts CI/CD tool and security scanning add-on.
Dec 15 2023 7:02AM
CBA, Vodafone team up in SMS scam initiative
Will share "scam intelligence".
Dec 6 2023 12:29PM
CBA uplifts GenAI integrations
Embeds capabilities into customer engagement engine.
Nov 30 2023 12:29PM
CBA to launch CommBank Customer Copilot
With ambitions to develop an AI "banker".
Nov 29 2023 1:33PM
Bendigo Bank signs Up to CBA's NameCheck
Fraud monitor Satori also on board.
Nov 27 2023 10:44AM
Banks to uplift technology under new anti-scam accord
New $100m 'confirmation of payee' system to be developed.
Nov 27 2023 6:47AM
NAB backs movement towards an interoperable Digital ID ecosystem
"Choose who you trust, and trust who you choose."
Nov 14 2023 6:51AM
CBA publishes anti-abuse AI and ML model
To assist banks globally in identifying harm in digital transaction descriptions.
Nov 9 2023 6:47AM
Optus outage hits banks, hospitals, enterprise users
As contact centres go offline and SMS-based authentication fails.
Nov 8 2023 12:06PM
Westpac sets sights on HealthPoint
Will integrate its e-claiming solution.
Nov 2 2023 12:58PM
CBA and Telstra 'scam indicator' feature officially switched on
After pilot.
Oct 30 2023 11:46AM
CBA launches AWS CloudUp for Her program
Over 1200 sign up to the AWS certification course.
Oct 26 2023 11:26AM
CBA to test products and messaging on AI-created 'customers'
Synthetic agents mirror customer behaviour.
Oct 23 2023 6:30AM
