Interactive boosts UCC Coffee’s network to optimise employee experience

The company’s teams demand fast and reliable connectivity while facing an escalating cybersecurity threat environment and a market filled with many different options.

The organisation partnered with Interactive and NBN Co to transform its network and improve experiences for workers.

According to Greg Wratt, IT Manager at UCC Coffee, “We had a network that was designed for more a remote server access type of scenario. It worked well but over COVID, when everyone moved to working online and Teams meetings and video calls, it really struggled.”

With a legacy network technology operating across its eight sites, there was a strong dependence on an in-office team. Improving network operations and security was needed to ensure its network was not an inhibitor to encouraging people back into the office after the pandemic.

Interactive, a managed service provider with almost four decades of experience, supported UCC Coffee on its transformation journey.

“Users were finding it difficult to do their job on a day-to-day basis because of slow bandwidth. UCC Coffee engaged with us to transform the network layer, and some of the security tools to take that friction out of the system,” said Dan Cox, Interactive’s CTO.

The workplace experienced enhanced functionality and a richer set of features through the network modernisation program, thereby improving the overall employee experience.

“We've gone from staff having meetings and then having to drop out of them and just communicate via email or tethering to their iPhones because that was faster than the office network. Overnight, all the complaints just stopped,” said Wratt.

In contrast to many companies that transitioned their systems to enhance remote work effectiveness, UCC Coffee prioritised optimising the in-office experience. This has ensured its team enjoys the best possible experience.

Working with Interactive and its partners, UCC Coffee now has a fast, reliable and secure network that is ready to drive the company into the future with confidence.