flight centre
Flight Centre taps more data in customer sentiment analysis
Podcast: The two-year journey to set up a global 'voice of customer' function.
Aug 19 2024 6:15AM
Virgin Australia joins travel industry's new data exchange
To sell customised offers via indirect channels.
Nov 2 2023 6:51AM
Flight Centre taps technology for cost control
Invests in future growth drivers.
Aug 30 2023 12:06PM
Flight Centre seeking CISO
After incumbent is promoted to global CSO role.
Jun 15 2023 6:55AM
Flight Centre elevates observability to maintain travel sales momentum
Keeps consultants serving customers and selling.
Apr 12 2023 11:30AM
Flight Centre looks to boost customer retention across corporate brands
Deploys Qualtrics under enhanced 'voice of customer' program.
Nov 4 2022 6:54AM
Flight Centre backs technology as travel takes off
Invests in digital, omnichannel and analytics.
Aug 25 2022 12:22PM
Flight Centre invests in tech as Covid-19 recovery begins
Looks to robotics, AI and new digital platforms.
Feb 25 2021 4:43PM
Flight Centre turned to Facebook to connect with stood-down workforce
Having disabled their access to corporate mail.
Feb 2 2021 6:57AM
Flight Centre revisits software-defined networking
Explores IT upgrade opportunities across its business.
Dec 16 2020 7:03AM
Flight Centre hackathon behind 2017 breach, exposed 6918 customers' data
Full post-mortem revealed for the first time.
Dec 7 2020 11:59AM
Flight Centre re-architects its online booking engine
Embraces microservices, reforms internal structures.
Dec 4 2019 7:09AM
Flight Centre profit warning as IT costs rise, sales system falters
Sabre system part of suite of initiatives that fails to deliver.
Apr 26 2019 12:00PM
Flight Centre tech team apologised for doubting power of ITSM
Sometimes a transformation can just be proper processes.
Oct 10 2018 12:00PM
Flight Centre jolts 'Frankenstein' Salesforce into new life
11 years of customisations cut to ease technical debt.
Oct 8 2018 11:44AM
OAIC investigating Flight Centre customer data leak
Firm is 'co-operating' with inquiries.
Aug 21 2017 2:27PM
Flight Centre to move to virtual contact centre in $75m Optus deal
Long-running partnership gets another five years.
Jan 23 2017 12:02PM
Flight Centre takes Chatter company-wide
Also integrates Salesforce.com with Google Apps.
Mar 7 2011 5:34AM
Google aims for Microsoft's heart
Search giant touts enterprise platform as a viable alternative.
Nov 19 2010 6:54AM
