Domino's Pizza A/NZ CIO shifts into new role

Domino’s Pizza Enterprises has restructured its IT operations, moving away from in-market CIOs and teams to a more global structure and approach.

In August this year, the pizza chain decided to undergo an “organisational restructuring designed to build a stronger foundation for future growth.”

The changes mean that Rod Chapman, its CIO for Australia and New Zealand who only started in January this year, is now group head of IT strategy and portfolio.

Chapman replaced A/NZ CIO Dan Hawkins who was promoted to general manager of Domino’s New Zealand.                                                             

On his LinkedIn, Chapman said he was “looking forward to be working more closely with the new team managers” group head of technology strategy and architecture, Mark Walker and senior IT director Roger Bucks.

Chapman said he would also be continuing to work with group head of IT planning and investment, Rubie Noronha “and the global project team members in the new group structure.”

“Domino's made the tough decision in August to concentrate many of the regional teams into global centralised functions across integrated systems, and it no longer made sense to have CIOs like myself in each region,” he wrote.

Chapman wrote that the A/NZ and global teams at DPE had "pulled together" to deliver a backlog of technology initiatives in the lead-up to the restructure - "around 130 initiatives in around nine months".

A Domino’s Pizza spokesperson told iTnews that “in June 2023, Domino’s advised the company had taken immediate steps to deliver material, near-term cost savings, as part of an organisational restructuring designed to build a stronger foundation for future growth."

“The aim of this restructure was to leverage our scale and global footprint; align our processes to solve common problems; and maximise the effectiveness of our systems,” the spokesperson said.  

“This included reviewing business units to identify efficiencies and reduce duplication of resources and efforts across our 12 markets.”

The spokesperson said this led the business to change “reporting lines” and create "centre of expertise’ teams where specialist knowledge is offered globally.

DPE will also be utilising shared service centres "where it makes sense to do so.”

“Sadly, these changes also mean that a number of team members in our support offices in Australia and internationally have either left or will be leaving the business as we work through local consultation requirements," the spokesperson said.

"It also means that some team members’ roles have changed as we have reviewed where efforts are needed most.

"We have been supporting our team members as best we can through this process.

“These decisions, while challenging, will ensure we have a stronger foundation for future growth both for our company and our franchisee partners.”